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SkillsFuture Study Award for
Enterprise Singapore (ESG)
Accurate as of 02 Nov 2020
Programme is not available for application.
Sector Overview

The Retail sector accounts for 1.4 per cent of Singapore’s Gross Domestic Product. It comprises 15,680 enterprises and employs 116,000 people – 50 per cent of whom work in departmental stores, supermarkets, and fashion sub-sectors.

Although the typical retail environment is customer-facing and manpower intensive, technology and global trends are presenting new growth avenues. In addition, changing shopping behaviours, rising consumer expectations, the digitisation of retail, and new market opportunities presented by Asia’s growth will impact the workforce.

These new opportunities and challenges mean that the retail workforce will require new skills and mindsets in both consumer facing and backend roles. For example, to satisfy customer expectations for engaging experiences, cashiers and sales assistants must evolve and adopt roles as personal shoppers and brand advocates. New specialist technology skills in retail technologies, customer relationship management and data analytics as well as supply chain management will also open up opportunities for expanded roles at work.

The changing retail landscape will require the workforce to acquire the relevant skills to take on job roles supporting the new retail environment.

Eligibility Criteria
  • Singaporeans with minimum 2 years of working experience in the Retail industry
  • Committed to deepen skills in the industry; seeking to develop retail management and emerging skillsets
  • Demonstrated relevant working experience and strong work performance records
  • Has strong career aspirations; able to see himself/herself contributing in the sector 3-5 years down the road
  • Meet entry requirements for selected course of study
  • Not a previous recipient of any SkillsFuture Study Award
  • Shareholders of a retail company will be considered on a case-by-case basis, after assessment of involvement level in company operations

Supported Courses

Please refer to Annex A for examples of courses that could be supported. Courses leading to a diploma qualification in the areas of Retail Management, e-Commerce, Digital Marketing, Research & Development, Data Analytics, and Logistics/Supply Chain Management are highly encouraged.

For more information regarding course dates and course outline, kindly approach the Training Providers directly.

Applications for courses that are not within this list may be supported on a case-by-case basis.

As a guideline, supported courses should fulfil the broad criteria below:

  • Has clear learning outcomes and equips applicants with deeper skills that can be applied to their workplace in the Retail industry.

  • Courses offered by reputable training providers would be preferred, such as MOE-funded institutions or CPE-registered institutions with Edutrust Certification.

Application Period


   Application period*

FY20 Cycle 1 1 Apr 2020 – 30 Jun 2020
FY20 Cycle 2 18 Jul 2020 – 30 Sep 2020
FY20 Cycle 3 1 Oct 2020 – 31 Jan 2021

*Applicants must submit their application before course completion, and courses must commence before 31 March 2021 to be considered for the Award.

Evaluation & Application Process


  • Applicants who have met the eligibility criteria do not automatically qualify for the SkillsFuture Study Award as evaluations will be considered holistically and based on the merits of each application.
  • ESG may contact the applicant and/or employers/referees for further clarification.
  • Evaluations will take approximately 6 to 8 weeks after the respective application closing dates. Successful applicants will receive an electronic Letter of Offer (e-LOF) while unsuccessful applicants will be also notified via email.
  • The decision of the Selection Panel for the SkillsFuture Study Award is final.
  • ESG reserves the right not to disclose the reasons for approving or rejecting any application, and to reject any incomplete or inaccurate application.
  • ESG will not respond to enquiries or disputes on or in connection with the Panel's decisions.

Application Process

Click on "Apply Now" to submit an application via the online portal. Please upload the following documents through the online portal: 

  • Copy of your coloured NRIC (front and back)
  • Resume/ Employment History

Letter of recommendation/testimonial from your current or previous employer OR Contact details of 2 referees with prior or existing working relationships with you (if any)

Claims Process

Successful applicants will receive an e-LOF which they are to reply with their acceptance within 14 days from the date of e-offer, otherwise their offer will be considered as lapsed.

All Award Recipients are encouraged to submit the following documents within 1 month from the e-LOF to receive a once-off disbursement of $5,000:

  1. Original signed Claim Form
  2. Completed GIRO Form
  3. Copy of coloured NRIC (front and back)
  4. Proof of acceptance into the course indicating the full course period (i.e. start date and end date of the course)
  5. Proof of payment of course fees (partial or full)
  6. Course attendance OR Certificate of completion (if applicable)

As proof of successful course completion for their approved course, Award Recipients are required to submit the Certificate of Completion (or equivalent) within 6 calendar months from the end of the course. E-mail submissions are accepted. 

The award is valid for one calendar year from the date of the e-LOF. If the required documents are not received within 12 months from the date of e-LOF, the award will be considered as lapsed. Disbursements will take approximately 8 to 12 weeks after the receipt of complete documents. All applicants will be notified on their disbursements via email.


For enquiries, please write to us at Please note that we do not accept applications via email.

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